Reviews
I love this surgery but lately it’s been very frustrating and I had a really bad experience with of the management in the past.
I moved to Benenden in February and registered with Ivy Court Surgery. Before lockdown I saw both a doctor and a health care assistant. I had a good experience with both - friendly, unrushed and thorough. During this coronavirus situation I have called the surgery twice, needing to speak to a doctor. The receptionist I spoke to couldn't have been more helpful - and I was contacted by a doctor within a couple of hours. I have also been contacted about my flu jab for the coming winter! Regular clinics have reopened and this week I was seen by a nurse for my diabetic check. Again, really friendly, patient and she totally put me at ease. As an older person it was refreshing to be treated without being patronised or talked down to - I really appreciate that! I am relieved to have found this surgery, because judging by my experiences so far I will receive good care here.
I've never been treated so badly ever. My registration documents were lost, the reception and admin staff extremely unhelpful and rude. I never even got to see a doctor. Have had to resort to taking myself to hospital where they were appalled at what I told them. Hope to god I can find another surgery. I cannot stress enough how badly I have been treated.This is the worst surgery o have ever had the misfortune to use.
Due to a recent knee replacement I have visited the surgery regularly lately. I find all the staff, helpful, friendly, caring efficient and knowledgeable. They cannot do enough for you. It is the best surgery I have ever been registered with and I have lived in many locations. They are an extremely busy surgery which needs bigger premises but even though worked extremely hard everyone has time to give of their best. Well done.
The care, kindness and service that I have received from everyone at Ivy Court Surgery has been outstanding. Over the last 18 months I have probably had to use all the services that they offer and all the staff, from the bottom to the top, have been so reassuring and friendly. I have always been offered an appointment when I've asked and normally with my own doctor.
I would like to thank everyone at the surgery with a special thank you to Dr Watts who has helped me and my family through a difficult time.
Resources
Short link to review Ivy Court Surgery: http://iwgc.net/ecdod